Returns & Exchanges

We want every order to be perfect — because you deserve nothing less 💖
While we do not offer returns, we do accept exchanges if an incorrect or defective item was delivered.

🔄 Exchange Policy

Exchanges are only accepted if you receive the wrong item or a damaged/defective piece.
You must notify us within 3 days of receiving your order.
The item must be unworn, unused, and in its original packaging.
Sale items and accessories are not eligible for exchange.

💬 How to request an exchange:

Your order number
A clear photo of the item received
A brief explanation of the issue

📧 Email: info@shopsashaz.com
📱 WhatsApp: +92 334 3583256

We’ll verify the issue and guide you through the exchange process smoothly ✨

💬 Have a different issue?

If you’re facing any other problem with your order — don’t worry! Just reach out to us on WhatsApp and we’ll do our best to resolve it for you 💕
We’re here to help, always.